Social media is a very useful communication tool to have emerged in recent years, but it doesn’t mean that more traditional methods of communication should be forgotten.

A major advantage of both social media and email is how they aid mass communication, and can build new contacts all over the world. But the phone still remains a more personal and human way of communicating with people, and tends to be more useful when it comes to finding out more about them.

Recruitment agencies in particular need to remember that they are in a people business. Consequently, new technology shouldn’t change the